Privacy Policy
Last updated: 24 August 2026
Arcana Medical respects your privacy and is committed to handling personal information responsibly and securely. This Privacy Policy explains how information may be collected and used when you visit our website or contact us through our online forms.
1. Information We Collect
When you voluntarily contact us or request information or a quotation, we may receive information such as your name, company name, email address, telephone number, product or service of interest, enquiry details and any information included in your message.
We may also receive limited technical information generated when you use the website, such as browser, device or cookie-related information.
2. How We Use Your Information
We may use the information you provide to respond to enquiries, prepare or follow up on quotation requests, provide information about our products and services, communicate regarding potential business relationships, manage customer or partner communications, improve our website and services, and protect the security and proper operation of the website.
We do not use information submitted through our contact form for unrelated purposes without an appropriate basis for doing so.
3. Marketing
We may use cookies and similar technologies for marketing purposes as described in our Cookies Policy.
Where required under applicable law, marketing activities and marketing cookies will be handled subject to applicable consent requirements.
Submitting an enquiry or quotation request does not by itself mean that you have agreed to receive unrelated marketing communications.
4. Sharing Personal Information
We do not sell personal information.
Information may be shared with service providers or professional partners where reasonably necessary to operate the website, manage communications, provide requested services or meet legal obligations.
Where third parties process personal information on our behalf, we expect them to handle it appropriately and only for authorized purposes.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business communications, meeting legal obligations and resolving disputes.
Retention periods may vary depending on the nature of the communication or business relationship.
6. Security
Arcana Medical implements appropriate security measures to help protect information handled through the website.
Our website uses SSL encryption to help secure information transmitted between your browser and the website. We also implement additional website security measures designed to reduce unauthorized access, misuse or loss of information.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Cookies
Our website uses cookies and similar technologies, including cookies that may be used for marketing purposes.
More information is available in our Cookies Policy.
8. Your Privacy Rights
Depending on applicable data protection law, you may have rights regarding your personal information, including requesting access to information held about you, requesting correction of inaccurate information, requesting deletion where applicable, objecting to or restricting certain processing, and withdrawing consent where processing relies on consent.
To submit a privacy request, contact us at info@arcana-medical.com.
We may need to verify your identity before completing certain requests.
9. Third-Party Websites
Our website may contain links to third-party websites. Their privacy practices are governed by their own privacy policies, and Arcana Medical is not responsible for how those third parties process personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services or legal requirements. The latest version will be published on this page with an updated revision date.
11. Contact Us
For privacy-related questions or requests, contact:
Arcana Medical
Tirana, Albania
+355 69 208 3053
info@arcana-medical.com